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Frequently Asked Questions:
HOW CAN I BE THE FIRST TO HEAR ABOUT YOUR NEW WORK?
We would love for you to be the first to know about our new pieces and work as they become available. The best way to stay in the know is to join our VIP collectors family.
You can also follow us on Instagram to view our posts and any updates about new pieces or events
CAN I CANCEL MY ORDER?
All print sales & custom commission pieces are final. All originals & limited edition sales are final upon being shipped. Please contact us as soon as possible if you need to change or cancel your order.
WHAT IS YOUR POLICY ON RETURNS, EXCHANGES, OR REFUNDS?
We do not accept any returns; all sales are FINAL when shipped.
We do our utmost to ensure that all of your art pieces are packaged carefully and arrive safely at their destination. If any of your pieces arrive damaged, please take photos of the damage at once, keep all packaging, and contact us with your order number & photos of the damage. We will respond to discuss further steps, if any.
HOW LONG DOES IT TAKE TO PROCESS A REFUND?
Processing a refund can take up to 7-10 business days.
WHAT IS YOUR SHIPPING POLICY?
FOR ALL PHOTOGRAPHIC & IMAGE PRINTS: We will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.
SHIPPING PRICES are calculated based on your total shopping cart. Estimates for your shipping costs are as follows:
| Cart Total From | Cart Total To | Standard Shipping* | 2-Day Shipping* | Overnight Shipping* | International Shipping Charge* | HI & AK Standard Shipping* | HI & AK 2-Day Shipping* | HI & AK Overnight Shipping* |
| $0.00 | $87.49 | $5.99 | $11.99 | $19.99 | $32.80 | $15.99 | $19.99 | $29.99 |
| $87.50 | $174.99 | $9.99 | $11.99 | $19.99 | $32.80 | $15.99 | $19.99 | $29.99 |
| $175.00 | $262.49 | $14.99 | $16.99 | $23.99 | $58.73 | $22.49 | $25.49 | $35.99 |
| $262.50 | $349.99 | $18.99 | $21.99 | $34.99 | $69.10 | $24.69 | $28.59 | $45.49 |
| $350.00 | $524.99 | $21.99 | $37.99 | $57.99 | $119.94 | $28.59 | $49.39 | $75.39 |
| $525.00 | $699.99 | $35.99 | $74.99 | $99.99 | $133.28 | $46.79 | $97.49 | $129.99 |
| $700.00 | $1749.99 | $49.99 | $83.99 | $125.99 | $222.16 | $64.99 | $109.19 | $163.79 |
| $1750.00 | $3499.99 | $75.99 | 105.99 | $149.99 | $322.19 | $98.79 | $137.79 | $194.99 |
| $3500.00 | Plus | $99.99 | $149.99 | $199.99 | $444.34 | $129.99 | $194.99 | $259.99 |
*NOTE: These figures are only estimates. All final shipping charges will be determined during checkout. Due to shipping requirements, pieces with a long side greater than 40" or a short side greater than 30" may incur additional charges. Please see our Crate and Freight shipping policies below for more information.
FOR ORIGINALS & LIMITED EDITIONS: Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available. Shipping for these items will be based on weight:
| Weight | Ground Shipping | Expedited 2 Day Shipping |
| Up to 5LBs | $ 9.95 | $19.95 |
| 5 - 10 LBs | $15.95 | $29.95 |
| 10-15 LB | $19.95 | $39.95 |
| 15 LB + | $29.95 | $49.95 |
NOTE: These figures are only estimates. All final shipping charges will be determined during checkout.
LARGE OR OVERSIZE PRODUCTS AND CRATING REQUIREMENTS:
Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost. All additional Crate fees are included in the product total.
Crate for MetalPrints for sizes from 30x40 to 40x60: $15.00 (required)
Crate for MetalPrints for sizes greater than 40x60: $20.00 (required)
Products over 40" long that are shipped flat may require freight shipping. We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.
Shipping Outside of the Continental US, Expedited Shipping, and Special Requests:
APO shipping is charged full cost and sent via USPS.
Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost. We are not responsible for any and all duties and taxes required for international shipping, including VAT.
Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact us at info@artbyaellis.com with the details of what you expect to order and the address it will be shipped to for us to provide a quote.
WHAT IS YOUR PRIVACY POLICY?
Our Privacy Policy can be found here.
WHO TO CONTACT?
You can reach out to us at any time by email.
